Welcome to MTMPay.
These Terms of Use (“Terms”) govern your access to and use of the websites, mobile applications, APIs, software platforms, products, digital financial services, and other services offered by MTM Payment Services Private Limited (“MTMPay”, “Company”, “we”, “our”, or “us”).
By accessing, browsing, registering, downloading, installing, or using any MTMPay product or service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with the following policies, which collectively govern your use of MTMPay’s products and services:
- Privacy Policy: https://mtmpay.in/privacy-policy.html
- Digital Personal Data Protection (DPDP) Notice: https://mtmpay.in/dpdp-notice.html
- Account Deletion Policy: https://mtmpay.in/account-deletion.html
- Grievance Redressal Policy: https://mtmpay.in/grievance.html
- Disclaimer: https://mtmpay.in/disclaimer.html
These policies, together with any applicable service-specific terms, merchant agreements, API agreements, partner agreements, and other legal documents published by MTMPay from time to time, form an integral part of these Terms and shall be read together.
By using MTMPay’s products and services, you further acknowledge that your personal data may be collected, used, processed, stored, shared, retained, and otherwise handled in accordance with our Privacy Policy and our Digital Personal Data Protection (DPDP) Notice, in compliance with the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws of India. Where required under applicable law, your consent for the processing of personal data will be obtained through appropriate notices or consent mechanisms provided at the time of collection.
You also represent and warrant that:
- The information you provide to MTMPay is true, accurate, complete, and up to date.
- You are legally authorised to provide any personal information submitted through MTMPay.
- You will promptly update your information if it changes.
- You will not submit false, misleading, fraudulent, or unauthorised personal information belonging to another individual.
MTMPay is a financial technology company providing technology-enabled financial services and infrastructure solutions including, but not limited to:
MTMPay may expand, modify, suspend, discontinue, or enhance any service, feature, functionality, or platform at its sole discretion.
To use MTMPay services, you must:
- Be at least 18 years of age;
- Be legally capable of entering into binding agreements;
- Provide accurate and complete information;
- Comply with all applicable laws and regulations.
MTMPay reserves the right to deny access to any user who fails to satisfy eligibility requirements.
Users may be required to create an account. You agree to:
- Provide accurate information;
- Maintain updated information;
- Protect account credentials;
- Maintain confidentiality of OTPs and authentication information;
- Immediately report unauthorized account access.
You are responsible for all activities conducted through your account.
Certain services may require:
MTMPay may suspend or restrict services until required verification is completed. Failure to provide accurate information may result in account suspension or termination.
You agree not to:
- Use MTMPay for unlawful purposes;
- Provide false or misleading information;
- Engage in fraud, money laundering, terrorism financing, or suspicious activities;
- Attempt unauthorized access to systems;
- Reverse engineer, copy, modify, or interfere with services;
- Violate applicable laws, regulations, or partner requirements.
Users acknowledge that:
- Transaction processing depends on banking partners, payment networks, billers, and service providers.
- Transactions may be delayed, reversed, rejected, refunded, disputed, or failed due to technical, operational, compliance, regulatory, or third-party reasons.
- MTMPay does not guarantee uninterrupted availability of any service.
- Users are solely responsible for verifying transaction details before submission.
Gift cards, vouchers, and digital products are subject to:
- Issuer terms and conditions;
- Product-specific restrictions;
- Validity periods;
- Redemption requirements.
MTMPay shall not be responsible for restrictions imposed by third-party issuers.
Merchants agree to:
- Maintain valid business registrations;
- Maintain required licenses;
- Provide accurate business information;
- Comply with KYC requirements;
- Comply with applicable laws and regulations.
MTMPay may suspend merchant services for fraud, risk, compliance, operational, regulatory, or security reasons.
MTMPay may provide APIs, SDKs, Plugins, Integration Services, White Label Platforms, Technical Documentation, and Developer Tools. Developers agree to:
- Protect API credentials;
- Follow technical standards;
- Implement security safeguards;
- Use services only for lawful purposes.
MTMPay may suspend, modify, revoke, or restrict access to APIs or integrations at any time.
Certain services may involve Transaction Fees, Convenience Fees, Processing Fees, Subscription Fees, or Service Charges. Applicable fees may change from time to time and will be communicated where required.
Availability of services may depend on banking partner availability, payment network uptime, regulatory approvals, risk management policies, geographic restrictions, transaction limits, scheduled maintenance, and user eligibility. MTMPay does not guarantee uninterrupted service availability.
MTMPay reserves the right to modify, suspend, restrict, discontinue, or impose additional requirements on any service to comply with RBI Regulations, NPCI Guidelines, AML Requirements, KYC Requirements, Banking Partner Requirements, Government Directives, Court Orders, Regulatory Instructions, or Internal Risk Policies. Users agree that MTMPay shall not be liable for losses arising from such compliance-driven actions.
MTMPay may integrate with Banks, Payment Aggregators, Payment Gateways, BBPS Providers, NPCI Ecosystem Participants, Verification Providers, KYC Providers, Government Systems, Communication Providers, Cloud Providers, and Technology Partners. MTMPay is not responsible for interruptions, failures, or actions of third-party providers.
All trademarks, logos, software, APIs, designs, content, technology, graphics, and materials remain the exclusive property of MTM Payment Services Private Limited or its licensors. No ownership rights are transferred to users.
MTMPay may suspend, restrict, or terminate access without notice where fraud is suspected, regulatory concerns arise, KYC requirements are not fulfilled, security risks are identified, or these Terms are violated. Termination does not affect obligations that arose before termination.
To the maximum extent permitted by law, MTMPay shall not be liable for:
- Indirect losses;
- Consequential damages;
- Loss of profits;
- Business interruption;
- Banking network failures;
- Regulatory actions;
- Service interruptions;
- Force majeure events.
Services are provided on an “as available” and “as is” basis.
Users agree to indemnify and hold harmless MTMPay, its directors, officers, employees, affiliates, partners, and agents from claims, liabilities, damages, losses, penalties, and expenses arising from:
- Violation of these Terms;
- Violation of laws;
- Fraudulent activities;
- Misuse of services.
Use of MTMPay services is subject to our Privacy Policy:
https://mtmpay.in/privacy-policy.html
Users may request account deletion through:
https://mtmpay.in/account-deletion.html or contacting support@mtmpay.in. Deletion requests remain subject to statutory record retention obligations.
MTMPay shall not be liable for delays or failures caused by circumstances beyond reasonable control, including Natural Disasters, Government Actions, Internet Failures, Telecom Failures, Cyber Incidents, Strikes, or Banking Infrastructure Failures.
These Terms shall be governed by the laws of India. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Raipur, Chhattisgarh, India. MTMPay may require disputes to be resolved through arbitration in accordance with applicable laws.
For complaints, grievances, privacy concerns, or service-related issues, contact:
Grievance Officer
Email: grievance@mtmpay.in
Legal & Compliance: legal-compliance@mtmpay.in
Website: https://mtmpay.in
MTMPay may revise these Terms at any time. Updated versions will be published on this page with a revised effective date. Continued use of services after publication constitutes acceptance of the updated Terms.
MTM Payment Services Private Limited
Website: https://mtmpay.in
Customer Support: support@mtmpay.in
Grievance Officer: grievance@mtmpay.in
Legal & Compliance: legal-compliance@mtmpay.in
Corporate Desk: info@mtmpay.in
Privacy Policy: https://mtmpay.in/privacy-policy.html
Account Deletion: https://mtmpay.in/account-deletion.html
Registered Office: 51/1952, Ekta Campus, Ashwani Nagar, Sunder Nagar, Raipur, Chhattisgarh – 492001, India
Phone: 0771-2293000 | Customer Support: 022-69646426