This Disclaimer governs the use of all websites, mobile applications, APIs, software platforms, dashboards, products, digital financial services, content, technologies, and other services operated by MTM Payment Services Private Limited (“MTMPay“, “Company“, “we“, “our“, or “us“).
By accessing, browsing, registering, downloading, installing, or using any MTMPay website, application, platform, API, dashboard, product, service, or related offering, you acknowledge that you have read, understood, and agree to this Disclaimer, together with our Privacy Policy, Digital Personal Data Protection (DPDP) Notice, Terms of Use, Account Deletion Policy, and Grievance Redressal Policy, which collectively form MTMPay’s privacy, data protection, and governance framework:
- Privacy Policy: https://mtmpay.in/privacy-policy.html
- Digital Personal Data Protection (DPDP) Notice: https://mtmpay.in/dpdp-notice.html
- Terms of Use: https://mtmpay.in/terms.html
- Account Deletion Policy: https://mtmpay.in/account-deletion.html
- Grievance Redressal Policy: https://mtmpay.in/grievance.html
MTMPay is committed to protecting personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), and other applicable laws of India. The collection, use, processing, storage, sharing, retention, protection, and disposal of personal data are governed by our Privacy Policy and Digital Personal Data Protection (DPDP) Notice.
Nothing contained in this Disclaimer limits or modifies any rights or obligations relating to personal data that may be available to users under applicable law or under MTMPay’s Privacy Policy and Digital Personal Data Protection (DPDP) Notice.
All information provided through MTMPay websites, mobile applications, dashboards, APIs, documentation, marketing materials, support channels, communications, blogs, and knowledge resources is provided solely for general informational purposes.
While MTMPay makes reasonable efforts to ensure information accuracy, completeness, and timeliness, we do not guarantee that all information is accurate, complete, current, error-free, or suitable for any specific purpose. Users should independently verify all information before relying upon it.
Nothing contained within MTMPay services, websites, applications, APIs, documents, communications, or support materials constitutes:
Users should consult qualified professionals before making financial, legal, tax, investment, regulatory, or business decisions.
MTMPay operates as a technology-enabled financial services and infrastructure platform. Many services available through MTMPay depend upon third-party providers including:
MTMPay does not control and cannot guarantee the performance, availability, accuracy, actions, or decisions of such third parties.
Transaction processing may be affected by:
- Banking Network Outages & NPCI Network Issues
- BBPS Downtime & Regulatory Restrictions
- Compliance Reviews & Security Checks
- Technical Failures & Connectivity Issues
- Third-Party Service Interruptions
MTMPay does not guarantee that every transaction will be successfully processed, completed, settled, credited, or delivered within any specific timeframe. Users are solely responsible for reviewing and verifying transaction details before initiating any transaction.
Recharge, bill payment, gift card, voucher, and digital product services are subject to:
- Issuer Terms & Operator Policies
- Biller Policies & Product Restrictions
- Validity Conditions & Partner Requirements
- Regulatory Requirements
MTMPay shall not be responsible for delays, restrictions, suspensions, denials, limitations, or actions imposed by operators, billers, issuers, merchants, service providers, or third-party partners.
Verification services (including PAN, Aadhaar, CKYC, Identity, Merchant, Business, and Background verifications) depend upon information obtained from users, authorized agencies, government systems, third-party providers, and external databases.
MTMPay does not guarantee the accuracy, completeness, authenticity, validity, or continued availability of such information. Verification results should not be considered conclusive evidence for legal, regulatory, employment, financial, commercial, or business decisions.
MTMPay may provide APIs, SDKs, Plugins, Integration Services, White Label Solutions, Developer Tools, Technical Documentation, and Financial Infrastructure Services. MTMPay does not guarantee:
- Continuous Availability
- Error-Free Operation
- Compatibility with All Systems
- Uninterrupted Service
- Absence of Technical Issues
Users are responsible for implementing appropriate testing, security, monitoring, backup, and compliance controls.
MTMPay websites and applications may contain links to third-party websites, products, services, applications, or resources.
MTMPay does not endorse, control, guarantee, or accept responsibility for such third-party resources. Access to third-party services is entirely at the user’s own risk.
Services may be modified, restricted, suspended, interrupted, or discontinued at any time due to Maintenance Activities, Security Incidents, Regulatory Requirements, Banking Partner Requirements, Risk Management Decisions, Technical Issues, or Force Majeure Events. MTMPay makes no guarantee regarding uninterrupted availability of any service.
MTMPay may introduce additional Financial Products, Payment Services, Banking Services, Verification Services, Technology Services, APIs, SDKs, Merchant Services, Enterprise Services, Digital Products, and Value-Added Services in the future. Unless otherwise expressly stated, all such products and services shall be governed by this Disclaimer and other applicable MTMPay policies.
MTMPay implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information and systems. However, no platform, application, website, network, API, communication channel, or electronic transmission can be guaranteed to be completely secure. Users acknowledge and accept the inherent risks associated with internet-based services and digital transactions.
All MTMPay services are provided on an “AS IS” and “AS AVAILABLE” basis. MTMPay makes no representations, warranties, guarantees, or conditions, whether express, implied, statutory, or otherwise, regarding Availability, Reliability, Accuracy, Performance, Merchantability, Fitness for a Particular Purpose, Non-Infringement, or Compatibility to the maximum extent permitted by applicable law.
To the maximum extent permitted by applicable law, MTMPay, its directors, officers, employees, affiliates, partners, licensors, agents, and service providers shall not be liable for Direct Losses, Indirect Losses, Consequential Damages, Special Damages, Punitive Damages, Loss of Revenue, Loss of Profits, Loss of Goodwill, Business Interruption, Data Loss, or Service Interruptions regardless of the legal theory upon which a claim is based.
MTMPay shall not be liable for delays, interruptions, failures, or losses caused by events beyond its reasonable control, including Natural Disasters, Floods, Fires, Earthquakes, Epidemics, Pandemics, Government Actions, Court Orders, Regulatory Directives, Internet Failures, Telecom Failures, Power Outages, Cyberattacks, Banking Infrastructure Failures, Labor Disputes, or Other Force Majeure Events.
Certain MTMPay services may be subject to RBI Regulations, NPCI Guidelines, AML Requirements, KYC Requirements, Government Regulations, Banking Partner Policies, and Regulatory Directives. MTMPay reserves the right to modify, suspend, restrict, discontinue, or impose additional requirements on any service to comply with such obligations.
MTMPay reserves the right to modify or update this Disclaimer at any time without prior notice. Updated versions will be published on this page together with the revised effective date. Continued use of MTMPay services after publication of changes constitutes acceptance of the revised Disclaimer.
MTM Payment Services Private Limited
Website: https://mtmpay.in
Customer Support: support@mtmpay.in
Grievance Officer: grievance@mtmpay.in
Legal & Compliance: legal-compliance@mtmpay.in
Corporate Desk: info@mtmpay.in
Privacy Policy: https://mtmpay.in/privacy-policy.html
Terms of Use: https://mtmpay.in/terms.html
Account Deletion: https://mtmpay.in/account-deletion.html
Registered Office: 51/1952, Ekta Campus, Ashwani Nagar, Sunder Nagar, Raipur, Chhattisgarh – 492001, India
Phone: 0771-2293000 | Customer Support: 022-69646426