MTM Payment Services Private Limited (“MTMPay”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, security, and lawful processing of your personal data. We recognize the importance of safeguarding the information entrusted to us by our customers, merchants, business partners, service providers, website visitors, and other users of our products and services.
MTMPay processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), and other applicable laws and regulations of India.
This Privacy Policy explains how MTMPay collects, receives, uses, processes, stores, shares, transfers, retains, protects, and disposes of information, including personal data, when you access or use our websites, mobile applications, APIs, software platforms, products, payment solutions, digital services, and any other services offered by MTMPay (collectively, the “Services”).
This Privacy Policy applies to all individuals who access or use our Services, including customers, registered users, merchants, business partners, website visitors, and other persons who interact with MTMPay.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and, where required under applicable law, consent to the collection, processing, storage, use, disclosure, and retention of your personal data as described herein.
This Privacy Policy should be read together with the following documents, each of which forms an integral part of MTMPay’s legal, regulatory, and privacy framework:
- Digital Personal Data Protection (DPDP) Notice: https://mtmpay.in/dpdp-notice.html
- Terms of Use: https://mtmpay.in/terms.html
- Account Deletion Policy: https://mtmpay.in/account-deletion.html
- Grievance Redressal Policy: https://mtmpay.in/grievance.html
- Disclaimer: https://mtmpay.in/disclaimer.html
These documents provide additional information regarding your rights and responsibilities, the categories of personal data we collect, the purposes for which such data is processed, our data protection and security practices, account management procedures, grievance redressal mechanism, legal disclaimers, and the terms governing your access to and use of MTMPay’s Services.
This Privacy Policy applies to:
A. Personal Information
We may collect:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Business Address
- Date of Birth
- Profile Information
- Business Information
B. Identity Verification Information
Where required by law, regulatory requirements, or service obligations, we may collect:
- PAN Information
- Identity Verification Records
- CKYC Information
- Officially Valid Documents (OVDs)
- Government-Issued Identification Documents
- Selfie Photographs
- KYC Information
- Video KYC Information (where applicable)
- Merchant Verification Information
C. Financial Information
We may collect:
- Recharge Records
- Bill Payment Records
- Transaction History
- Purchase History
- Gift Voucher Purchase Records
- Settlement Records
- Payout Records
- Collection Records
- Payment Preferences
MTMPay does not store complete payment card information unless specifically permitted under applicable laws and regulations.
D. Technical Information
Technical Data:
- Device Information
- Browser Information
- Operating System Information
- IP Address
- Device Identifiers
- App Version
- Login Activity
- Session Information
- Security Logs
- Error Logs
- Diagnostic Information
- Network Information
E. Uploaded Content
Users may upload:
- KYC Documents
- PAN Documents
- Identity Proof Documents
- Business Documents
- Address Proof Documents
- Bank Verification Documents
- Profile Images
- Other Documents required for service delivery
F. Communications
We may collect records of:
- Customer Support Requests
- Email Communications
- SMS Communications
- WhatsApp Communications
- Grievance Communications
- Service Notifications
We use information to:
MTMPay may use One-Time Passwords (OTP) and other authentication mechanisms to verify user identity and secure access to services.
OTP communications are used solely for authentication, security verification, fraud prevention, and account protection purposes.
MTMPay may use Cookies, Local Storage, Session Storage, Analytics Technologies, Security Technologies, and Similar Tracking Technologies to improve security, performance, and user experience.
Users may manage cookie preferences through their browser settings.
MTMPay may share information where necessary with:
We may process information for:
- Fraud Detection & Fraud Prevention
- Risk Monitoring & Transaction Monitoring
- AML Compliance & KYC Compliance
- Sanctions Screening & Security Monitoring
- Internal Audits & Regulatory Reporting
MTMPay implements reasonable administrative, technical, and organizational safeguards designed to protect information against:
Information is transmitted using industry-standard encryption and secure communication protocols. However, no method of transmission or storage can be guaranteed to be completely secure.
MTMPay retains information only for as long as necessary to provide Services, fulfill contractual obligations, meet regulatory requirements, resolve disputes, enforce agreements, prevent fraud, and maintain security.
Certain records may be retained after account closure where required under:
Users may request account deletion by visiting https://mtmpay.in/account-deletion.html or contacting support@mtmpay.in.
Account deletion requests are subject to verification and applicable legal, regulatory, compliance, fraud prevention, and record retention requirements. Certain information may be retained where legally required.
MTMPay services are intended for individuals legally eligible to use financial services and enter into binding agreements.
We do not knowingly collect personal information from children without appropriate authorization.
Our services may integrate with third-party providers, including payment processors, banking partners, KYC providers, analytics services, cloud providers, and communication platforms.
Use of such services may be subject to the privacy policies and terms of those providers.
Subject to applicable law, users may have the right to:
- Access Information
- Correct Information
- Update Information
- Request Account Deletion
- Withdraw Consent where applicable
Certain rights may be restricted by legal, compliance, fraud prevention, audit, security, or regulatory obligations.
For privacy-related concerns, grievances, or complaints, please contact:
Grievance Officer
MTM Payment Services Private Limited
Email: grievance@mtmpay.in
Legal & Compliance: legal-compliance@mtmpay.in
Website: https://mtmpay.in
The Grievance Officer will review and address concerns within a reasonable timeframe in accordance with applicable laws.
MTMPay may modify this Privacy Policy from time to time.
Updated versions will be published on this page together with the revised effective date.
Continued use of MTMPay services after publication of changes constitutes acceptance of the updated Privacy Policy.
MTM Payment Services Private Limited
Corporate Website: https://mtmpay.in
Digital Services Portal: https://play.google.com/store/apps/details?id=com.mtmpay.app
Support: support@mtmpay.in
Grievance Officer: grievance@mtmpay.in
Legal & Compliance: legal-compliance@mtmpay.in
Corporate Desk: info@mtmpay.in
Registered Office: 51/1952, Ekta Campus, Ashwani Nagar, Sunder Nagar, Raipur, Chhattisgarh – 492001, India
Phone: 0771-2293000 | Support: 022-69646426