Account Deletion Policy

Last Updated: 7 July 2026

MTMPay (“MTMPay“, “we“, “our“, or “us“), operated by MTM Payment Services Private Limited, respects your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), and other applicable laws of India.

We provide eligible users with the ability to request the deletion of their MTMPay account, subject to applicable legal, regulatory, contractual, security, and compliance requirements.

This Account Deletion Policy explains:

• How you can request deletion of your MTMPay account.
• How we process and respond to account deletion requests.
• What personal data may be deleted.
• What information may continue to be retained where required under applicable law.
• Your rights relating to account deletion and personal data.
• How to contact MTMPay regarding account deletion or privacy-related concerns.

This Policy should be read together with the following MTMPay policies, which collectively form our privacy, data protection, and governance framework:

• Privacy Policy – https://mtmpay.in/privacy-policy/
• Digital Personal Data Protection (DPDP) Notice – https://mtmpay.in/dpdp/
• Terms of Use – https://mtmpay.in/term-of-use/
• Grievance Redressal Policy – https://mtmpay.in/grievance-redressal/
• Disclaimer – https://mtmpay.in/disclaimer/

While MTMPay will process eligible account deletion requests in accordance with applicable laws, deletion of an account does not necessarily result in the immediate deletion of all associated information. Certain records may continue to be retained where required to comply with applicable legal, regulatory, taxation, accounting, audit, Anti-Money Laundering (AML), Know Your Customer (KYC), fraud prevention, dispute resolution, cybersecurity, law enforcement, or other statutory obligations.

For more information regarding how MTMPay collects, uses, processes, stores, shares, protects, retains, and disposes of personal data, and to understand your rights under applicable data protection laws, please refer to our Digital Personal Data Protection (DPDP) Notice available at:

https://mtmpay.in/dpdp/

1. How to Request Account Deletion

Users may request deletion of their MTMPay account by contacting us through any of the following methods:

Email: support@mtmpay.in
Alternative Email: info@mtmpay.in

Subject Line: Account Deletion Request

To help us verify your identity and protect your account from unauthorized requests, please provide:

• Registered Mobile Number

• Registered Email Address (if applicable)

• Full Name

• Any additional information requested for verification

2. Verification of Request

Before processing any account deletion request, MTMPay may require verification of the account holder’s identity.

This verification process helps prevent unauthorized deletion requests and protects user accounts from misuse, fraud, and unauthorized access.

3. Processing Timeline

Upon successful verification of the account holder, MTMPay will review and process the account deletion request.

Account deletion requests are generally processed within 7 to 15 business days, although processing times may vary depending on regulatory, legal, compliance, or operational requirements.

4. What Happens After Account Deletion

Once the account deletion request is approved:

• User access to MTMPay services will be terminated.

• Login access will be disabled.

• User profile information may be removed or anonymized where legally permissible.

• Certain personal information may be deleted from active systems.

5. Information That May Be Deleted

Subject to applicable legal and regulatory requirements, the following information may be deleted:

• User profile information

• Contact information

• Login credentials

• Account preferences

• Non-regulatory personal information

• Marketing communication preferences

6. Information That May Be Retained

As a financial services platform, MTMPay is subject to various legal, regulatory, compliance, fraud prevention, taxation, anti-money laundering (AML), audit, and record-keeping obligations.

Accordingly, certain information may be retained even after account deletion where required by applicable laws or regulatory requirements.

Such information may include:

• Transaction records

• Recharge and bill payment history

• Gift voucher purchase records

• KYC records

• PAN verification records

• Aadhaar verification records

• Compliance and audit records

• Fraud prevention and security records

• Customer support and dispute resolution records

• Records required by applicable tax laws, financial regulations, judicial orders, or governmental authorities

7. Regulatory Compliance

MTMPay may retain certain records for the duration required under:

• Applicable Indian laws

• RBI guidelines

• Anti-Money Laundering (AML) regulations

• Know Your Customer (KYC) requirements

• Taxation and accounting regulations

• Fraud prevention obligations

• Audit and compliance requirements

• Law enforcement and judicial requests

Retention of such information does not mean that the account remains active.

8. Data Security

MTMPay maintains appropriate technical and organizational safeguards to protect retained information from unauthorized access, misuse, alteration, disclosure, or destruction.

9. Changes to This Policy

MTMPay reserves the right to update this Account Deletion Policy from time to time. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions regarding this Account Deletion Policy or wish to request account deletion, please contact us:

MTM Payment Services Private Limited

Website: https://mtmpay.in
Support Email: support@mtmpay.in
General Email: info@mtmpay.in

We will make reasonable efforts to respond to all legitimate requests in accordance with applicable laws and regulatory requirements.